Musharraf Cyan, Mark Rider, and Michael Price. 2017. “What Determines Citizen Trust: Evaluating the Impact of Campaigns Highlighting Government Reforms” IDEAS/RePEc: Economics and Finance Research. RePEc:ays:ispwps:paper1713.
” Intuitively, trust provides a means to facilitate economic activity as it reduces an important barrier to trade – the need to undertake costly efforts to learn about the trustworthiness of others (Zak and Knack, 2001). Empirical results provide mixed evidence on effectiveness of our messaging campaign. While the messages impact measures of trust, subjective well-being and perceptions about the quality of service delivery in KPK, there is no effect of the campaign on respondents in FATA. Importantly, however, such effects are more pronounced amongst those who have been exposed to conflict during the past year. Moreover, given prior work linking political trust to an individual’s confidence in government institutions as captured by perceptions of quality and performance (see, e.g., Hetherington, 2005; Newton, 2007; Hutchison and Johnson, 2015), the impact of our awareness campaign on reported satisfaction with civil service delivery and perceptions about the quality of the justice and governance systems is noteworthy and provides a necessary first step in rebuilding overall trust in the state.”- IDEAS/RePEc:Economics and Finance Research-
Musharraf Cyan is a Research Assistant Professor and Senior Research Associate with the Department of Economics, International Center for Public Policy at the Andrew Young School of Policy Studies at Georgia State University. Mark Rider is currently an Associate Professor at the Andrew Young School of Policy Studies at Georgia State University. He is a public finance and applied microeconomics specialist. Michael Price is a Professor at the University of Alabama.
Research Assistant Professor and Senior Research Associate with the Department of Economics, International Center for Public Policy at the Andrew Young School of Policy Studies at Georgia State University
Associate Professor, Center for State and Local Finance, Department of Economics, Experimental Economics Center, Fiscal Research Center, International Center for Policy Studies
Professor, University of Alabama